Westway Information & Aid Centre
140 Ladbroke Grove London W10 5ND
Tel: 081 969 2433 081 960 3722

28th June 1994

Dear Mr Bryson,

The Kensington & Chelsea VOLUNTEER BUREAU Management Committee have met to review your complaint of the 9th May 1994.

With investigation, we feel Mr Brooks did try to find you volunteers for your mailing, to the best of his ability. In questioning Mr Brooks, we learned that, from the time of your request, he mailed to the Help Service (approximately 60 volunteers), and made your volunteer request known to another 150 or so potential volunteers through interviews and contacting schools and youth clubs.

We cannot make people to volunteer for particular tasks. We can describe what is available and offer options but the final choice rests with the volunteer. As regarding your complaint about Mr Shoy and Mr Jean Marie, we regret that you did not find them suitable. We have every faith in Ana Matheson, our Co-ordinator for our Volunteer In Action programme, who would only have sent you volunteers she felt were capable of performing the task required.

We wish you well in your endeavour.

Sincerely yours,